Crystal Auto Parts
12800 Southern, Dearborn, MI USA • (800) 336-3348 usedtruckparts@sbcglobal.net

Return Policy

  • We will accept authorized returns within 15 calendar days of the date the product was received by the buyer or original recipient.
  • Authorized returns need to be returned with all of the items that were included in the original package(s). If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container.
  • All authorized returns must be in their original condition, include all components and cannot be disassembled, mounted or damaged due to incorrect installation. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong defective parts during installation.
  • Parts not returnable: Service Manuals, CD-ROMS, Special-order products, Custom-made products and Auto Body Parts cannot be returned for any reason. Electrical parts are not returnable if they have been plugged in or unsealed for any reason.

Return Procedure

  • You must return only those parts you purchased from us.
    All returns must be packaged securely. Please make sure to check if there are any special packaging instructions to ensure that no shipping damage occurs. We cannot be responsible for damaged returns resulting from inadequate packaging.

Freight Charge

  • Return freight charges are not reimbursable.
     

Refunds

  • Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a "credit approved" email the day you are credited. If the purchase was made through a debit or credit card, it may take an addi"onal 1-7 business days for your financial ins"tu"on to reflect the credit back onto your account.

View Coupon: 5% Off 

Worldwide Shipping
Same-Day Shipping

Hours of Operation:
Monday–Friday
9:00 a.m.–5:00 p.m. EST